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When someone asks ChatGPT, Gemini, or Google’s AI Mode for a local recommendation, they increasingly get one answer instead of a page of ten businesses to compare. That single recommendation is the new first impression — and it is decided before the customer ever sees your website. Ranking in the traditional local pack still matters, […]
You probably set up your Google Business Profile a while back, filled in your address, picked your categories, maybe chased down a few reviews, and then called it done. Totally understandable. That was enough, once. But here’s what’s changed: If you haven’t meaningfully touched that profile in months, you’re losing visibility to competitors who figured […]
It’s official: Google is preparing to move Local Services Ads into the Google Ads interface. The transition begins in August with a limited group of U.S. advertisers. Google will gradually move other accounts through 2027. Local Services advertisers will gain a centralized place to manage campaigns and leads. However, the move also changes several bidding, […]
According to a benchmark report published by Invoca on July 13, calls referred by ChatGPT are more likely to qualify as sales leads than calls from any other channel. However, once answered, these calls convert at approximately the average rate. The report states that the lead rate for ChatGPT-referred calls is 49%, which is approximately 10 […]
Google Business Profile owners are seeing a message in their review dashboards that reads “You have no reviews yet,” even when their public listings still show hundreds of reviews. Complaint threads began to rise in the Google Business Profile Community forum on July 9, as people reported that the reply panel shows zero reviews, while the […]
When Google AI Overviews, ChatGPT, and Perplexity answer a question that used to send someone clicking through ten blue links, they still have to decide which local business is trustworthy enough to name. Overwhelmingly, they lean on one signal above everything else on a website or listing: reviews. That changes what a review generation program […]
SEOs all know how important reviews are as a local SEO ranking factor and decision maker for users. But how many SEOs are actually using the review content to help with their roadmapping and content updates? Reviews are typically looked at as a reputation task, and the focus is on the quantitative data (number of […]
Google is adding business features to the Gemini app, including a direct connection to Google Business Profile and Business notebooks. The company announced the updates at its Google for Brazil event. Both features will begin rolling out globally this month, excluding the EEA and UK. Business Profile features in Gemini are being released gradually and […]
Running local SEO for one storefront and running local SEO for multiple locations are two different disciplines wearing the same name. The tactics you already know — location pages, reviews, NAP consistency — still apply, but the way Google evaluates them at scale, and the way AI search now folds into the equation, has changed […]
Many businesses see their Google Business Profile as a listing to verify and then leave untouched. Google’s new Ask Maps feature treats it as a conversational dataset for generating helpful answers about a business. The questions Ask Maps answers are what make change meaningful. When someone asks for a 24-hour locksmith who can get into […]